Flexible rebooking options

Goodwill and cancellation policy for disruptions due to COVID-19

Passenger options for all domestic and international flights up to December 31st 2020:

  • unlimited number of rebookings without rebooking fee
    Changes are possible for new dates within validity of the ticket. If the original booking class is not available on the new flight, the fare difference will be charged. Date change must be completed before the beginning of the originally booked journey. Origin and destination cannot be changed.

  • voucher refund for the total ticket value (including service fee)
    Voucher can be exchanged for a new ticket within 12 months from the date of issue. Voucher needs to be issued before the flight in the original ticket. Voucher can be transferred to another passenger. Name change is charged 40 EUR (international flights)/100 HRK (domestic flights). Voucher request can be found here:

  • full or partial refund of the ticket in case of cancelled flights
    Due to the current situation caused by the COVID-19 pandemic, the processing of the request takes longer than usual. We kindly ask for your patience.

  • Please note:
  • Due to a high volume of calls and e-mail messages we are receiving, we kindly ask you to contact us if your flight is scheduled within the next 72 hours, we thank you for your patience.
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